Privacy Policy for Ganjan Taxi Application
- Introduction
Welcome to Ganjan Taxi Application(“we,” “our,” “us”). Our app is designed to facilitate transportation services between drivers and riders. By using our mobile application (the “App”), you agree to adhere to the following usage policy. Failure to comply with these guidelines may result in suspension or termination of your account.
- Responsible Use
Respectful Behavior: Treat other users, including drivers and riders, with respect and courtesy. Any form of harassment, discrimination, or offensive behavior is strictly prohibited.
Safety First: Prioritize safety at all times. Follow traffic laws, wear seatbelts, and avoid distractions while driving or riding.
Fair Treatment: Drivers should not discriminate against riders based on characteristics such as race, ethnicity, gender, religion, or disability. Riders should not discriminate against drivers based on similar characteristics.
- Booking and Payments
Accurate Information: Provide accurate and up-to-date information when booking rides, including pickup and drop-off locations.
Payment: Riders agree to pay for the transportation services promptly and honestly. Drivers agree to accept payment through the app and not engage in any form of fraudulent activity.
- Cancellations and Refunds
Cancellation Policy: Both riders and drivers should adhere to the cancellation policy outlined in the app. Excessive cancellations without valid reasons may result in penalties.
Refunds: Refunds will be issued in accordance with our refund policy. Requests for refunds should be made through the app or customer support channels.
- Ratings and Reviews
Honest Feedback: Provide honest and constructive feedback through the app’s rating and review system. Base your ratings and reviews on actual experiences and refrain from unfair or misleading feedback.
Professional Conduct: Maintain professionalism in all interactions, whether as a driver or rider. Avoid using offensive language or making false accusations in reviews.
- Privacy and Confidentiality
Protection of Personal Information: Respect the privacy of other users and refrain from sharing their personal information without their consent.
Confidentiality: Do not disclose any confidential information obtained during rides, including conversations or personal details shared by other users.
- Compliance with Laws and Regulations
Legal Compliance: Ensure compliance with all applicable laws and regulations governing transportation services, including licensing, insurance, and safety standards.
Tax Compliance: Comply with tax obligations associated with earnings generated through the app, as required by law.
- Reporting Violations
Reporting: Report any violations of this usage policy or any suspicious or unlawful activities observed during rides to the app’s support team.
Investigation: We will investigate reports of policy violations promptly and take appropriate action, which may include account suspension or termination.
- Modification of Policy
Policy Updates: We reserve the right to update or modify this usage policy at any time. Any changes will be communicated to users through the app or other appropriate channels.
- User Location Data
Collection and Use: Our app collects and utilizes location data to facilitate transportation services effectively. We may access your device’s location information to determine your pickup and drop-off locations accurately. This data helps match riders with nearby drivers and provide real-time tracking during rides.
Consent: By using the app, you consent to the collection and use of your location data for the purposes outlined in this policy. You may choose to disable location services on your device, but this may limit the functionality of the app, particularly for features reliant on real-time location tracking.
Privacy Safeguards: We prioritize the privacy and security of your location data. We employ industry-standard encryption and security measures to protect this information from unauthorized access, disclosure, or misuse.
Sharing Location with Drivers: Riders’ location data is shared with drivers to enable them to navigate to the pickup location efficiently. Similarly, drivers’ location data is shared with riders to track the driver’s progress en route to the pickup location.
Limited Retention: We do not retain location data longer than necessary to fulfill the purposes for which it was collected. Once the ride is completed, location data associated with that ride may be retained for a reasonable period for record-keeping and analytics purposes.
Opt-out: Users have the option to opt-out of sharing their precise location data by adjusting their device settings. However, opting out may affect the functionality and usability of the app, particularly for location-dependent features.
Third-party Services: We may utilize third-party services for location tracking and mapping. These services are subject to their own privacy policies and terms of service, and we encourage users to review those policies for further information on how their location data is handled.
Children’s Privacy: Our app is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children, and if we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
- Data Collection and Retention
Types of Data Collected: Our app collects various types of data to provide and improve transportation services. This may include personal information such as your name, email address, phone number, and payment details. Additionally, we collect usage data, including your device’s IP address, browser type, pages visited, and interactions with the app.
Purpose of Data Collection: The data we collect is used for several purposes, including:
Facilitating ride bookings and payments
Personalizing your app experience
Analyzing app usage and performance
Providing customer support and resolving issues
Complying with legal and regulatory requirements
Consent: By using the app, you consent to the collection, processing, and storage of your data as described in this policy. You have the right to withdraw your consent at any time by discontinuing use of the app and requesting deletion of your account.
Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and operational requirements. We periodically review and delete data that is no longer needed, unless we are required by law to retain it for a longer period.
Security Measures: We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.
Third-party Services: We may use third-party service providers to assist with data processing and analytics. These providers are contractually obligated to comply with applicable data protection laws and regulations and may only use your data for specified purposes outlined in our agreements with them.
User Rights: You have certain rights regarding your personal data, including the right to access, correct, or delete your information. You may also have the right to restrict or object to certain processing activities. If you wish to exercise these rights, please contact us through the app’s support channels.
Changes to Policy: We reserve the right to update or modify this data collection policy at any time. Any changes will be reflected in the updated policy, and your continued use of the app following such changes constitutes acceptance of the revised terms.
By using Ganjan Taxi App you acknowledge and consent to the collection, processing, and retention of your data as described in this policy. If you have any questions or concerns about our data collection practices, please contact us through the app’s support channels.
